Shipping & Returns

 

Shipping Information

When will I receive my order?

When you place your order, you will receive an order confirmation email and invoice. Once your order is fully compiled we will alert USPS that your order is ready. When the USPS facility receives your package, you will be emailed with your tracking number. When you receive your tracking number, your parcel is with USPS, and on its way to you! Let us know if you have any issues with your tracking number, or questions about shipping procedure.

 * For domestic shipping please allow 5-7 business days from ship date to arrival.

* For international shipping, please allow 6-14 days from ship date to arrival. Please consider customs processing, and the time that takes.

 Please keep in mind that weather conditions could affect arrival time.

Orders shipped outside of the United States may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country. Additional charges for customs clearance must be fulfilled by the recipient; Flowergirls has no control over these charges, nor can Flowergirls  predict what they may be.

Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

I need my order by (xx/xx/xxxx)! Can I pay for rush processing + shipping?

If you shoot us an email with when you need your items by, we will do our very best to make sure they get to you on time, however we ask that you please keep in mind standard USPS shipping estimates.

I gave the wrong shipping address - what should I do?

Please reach out to us immediately! We will update your shipping information and make sure that your package gets to the right place.

 

Returns & Exchanges

Note: Crystals are a natural formation from the earth. This means that there will be a variation in color, size, and shape with ALL crystal products in the store.

Return Policy: We do not accept returns or exchanges for any of our body products and tea blends, including but not limited to: body oil, sprays, candles and tea blends. If a scent or flavor,  does not suit you, we recommend gifting the item to a family member, friend, or coworker who may be in need of the spiritual gifts the product provides.

 If your product is damaged in transit or you are otherwise unhappy with your purchase, you may exchange it for store credit. Please email our customer service team at __________________ within 15 days of receiving your package.

 All SALE items are final sale and not eligible for return.

 Please note that we are unable to provide return packaging or postage at this time. All return shipping expenses are the responsibility of the customer.

 

Incorrect address: We can only ship to the address provided to us. PLEASE check your

address and make sure it is correct. If we ship to a wrong address that you provided, we do not refund. If a package is returned to us due to the buyer providing the incorrect address at checkout, the order will be cancelled and a partial refund will be issued for the item price only.

My product broke/arrived damaged! What should I do?

Your happiness is of utmost importance to us. Please take a picture of the product and attach it in an email to our Customer Service team so we can help you out as soon as possible!